Fraud Awareness and Prevention

At Transfer Galaxy, keeping our customers safe is our top priority. We take every possible step to make sure of it. In the world of fraud, which is always changing, staying informed is very important. It's essential for protecting your personal details and financial transactions. Below, we'll share some common scams. We'll also give you some important tips to help keep your information safe.

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What is Phishing?

Phishing scams involve fraudulent communications, usually through email, text messages, or websites, designed to trick you into providing sensitive information such as personally details, banking information and passwords.

• Verify the Source: Watch out for messages from unknown senders, even if they seem to come from a trusted company. Check for mistakes or strange email addresses.
• Don't Click Links: Don't click on links or download attachments from emails you don't know or weren't expecting.
• Check URLs: Make sure to check that the website's URL starts with "https://" and has a padlock symbol before providing any personal details.

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2.1. Credit Card Fraud

What is Credit Card Fraud?

Credit card fraud occurs when someone uses your credit card information without your permission, often to make unauthorized purchases or withdrawals.

• Monitor Statements: Regularly review your bank and credit card statements for any unauthorized transactions.
• Secure Your Information: Use secure websites for online transactions and never share your credit card information over the phone or through email.
• Use Alerts: Set up transaction alerts with your bank to receive notifications of any unusual activity.

2.2. Bank Transfer Fraud

Bank transfer fraud?

Bank transfer fraud, or wire transfer fraud, happens when scammers trick people or businesses into sending money directly to their accounts. These scammers often pretend to be real businesses or banks.

• Verify Requests: Always check bank transfer requests, especially if you don't expect them or they involve a large amount. To make sure the request is real, contact the person or organization directly using a method you know and trust.
• Be Cautious of Phishing: Be careful of emails, phone calls, or messages that ask for your bank details. Scammers often try to trick you into giving them your private information by pretending to be someone they're not.
• Use Strong Security Measures: Ensure your online banking accounts are protected with strong, unique passwords. Enable two-factor authentication (2FA) where available to add an extra layer of security.
• Regularly Review Accounts: Frequently check your bank accounts for unauthorized transfers or suspicious activity. Immediately report any discrepancies to your bank.

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What are Charitable Scams?

Scams involving charities exploit your kindness by posing as authentic nonprofit organizations and/or using social media to ask for financial help.

• Research Charities: Verify the legitimacy of charities, for example: Check if the Charity is registered with a government agency
• Be sceptical of urgent requests: Scammers often create a sense of urgency to rush you into donating without proper verification.
• Social media: avoid post on social media asking for help or donations. These posts often have no association to legitimate charities
• Donate Directly: Instead of giving through emails or texts, donate directly through the charity’s official website.
• Protect Your Information: Avoid providing unnecessary personal information that can be used for identity theft.

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What are Romance Scams?

Romance scams involve fraudsters creating fake profiles on dating sites and social media to build relationships and eventually scam victims out of money.

• Be Cautious of Online Relationships: Be cautious of people who express their love prematurely or refuse to meet face-to-face.
• Do Not Send Money: Never send money or share financial information with someone you haven’t met in person.
• Check Their Story: Look at their profile pictures using reverse image search. Then, check their details to make sure they're real.
• Report Suspicious Profiles: Notify the dating site or social media platform if you suspect someone is a scammer.

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What are Investment Scams?

Scammers trick people into investing in fake or risky investments. They promise to make people a lot of money.

• Personal Use Only: Customers are not permitted to use Transfer Galaxy for any business reasons.
• Business Payment Requests: If you are asked to use Transfer Galaxy for any type of business payments, it is highly likely to be a scam. Legitimate business transactions should be conducted through proper business banking channels.

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What are Tech Support Scams?

Tech support scams involve fraudsters posing as technical support representatives to gain access to your computer or personal information.

• Unsolicited Contact: Watch out for unexpected phone calls or messages that say your computer is broken and needs fixing.
• Verify Identity: If you receive a tech support call, hang up and contact the company directly using a known, official number.
• Do Not Grant Access: Never allow remote access to your computer unless you initiated the contact and verified the support representative.
• Secure Personal Information: Avoid sharing personal or financial information with unsolicited tech support callers.

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What are Shopping Scams?

Shopping scams involve fake online stores or fraudulent listings that trick you into paying for goods or services that are never delivered.

• Use Reputable Websites: Shop on well-known, trusted websites and look for reviews and ratings of the seller.
• Check Secure Connections: Make sure to check that the website's URL starts with "https://" and has a padlock symbol before entering payment information.
• Be Cautious of Deals: Watch out for prices that seem too good to be true. Don't let anyone rush you into buying something.
• Use Secure Payment Methods: Use credit cards or secure payment services that offer fraud protection.

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Reporting and Assistance

If you suspect any fraudulent activity involving your account with Transfer Galaxy, please report your concern to your bank, the police and contact our customer service team immediately.

Customer Service Contact can be found here:

• transfergalaxy.com/en/contact-us/

For further information please visit Europol Public Awareness and Prevention Guides:

• https://www.europol.europa.eu/operations-services-and-innovation/public-awareness-and-prevention-guides

Stay alert and informed to protect yourself from fraud.
Thank you for choosing Transfer Galaxy.