Feedback and complaints
At Transfer Galaxy, we value our customers' opinions as we always strive to develop our services. We would love to know what you think and appreciate feedback on how you experience our service. If you feel unsatisfied, or if you feel that something has gone wrong, we encourage you to reach out to us so that we can improve our service.
If you have a complaint you can reach out to our Customer Support team. Local phone numbers and a contact form can be found here. We’ll do all we can to help and put things right if something has gone wrong and in many cases, our Customer Support team will be able to help you on the spot.
Sometimes, we will need to investigate your matter further to see how we best can help you, and we will always get back to you within 15 business days. If you wish, you can receive a response from us in writing as well.
If you are unsatisfied with the solution or the decision we have made, you can write to the Complaints Officer or file a request for review here. The more detailed and clear you describe your matter, the more likely it is that we can resolve it quickly.
If you would like to write to the Complaints Officer, the address can be found below:
Attn. Complaints Officer, Khalid Qassim
703 83 Örebro
Transfer Galaxy strives to resolve all complaints. If you are not happy with the way we dealt with your complaint, you may bring it to the Swedish National Board for Consumer Disputes (ARN) or a general court for review. You can use this website to identify and contact the out-of-court complaint scheme in your home country for further guidance and information.
You can also get advice and guidance on how to take your complaint further through Konsumenternas Bank- och Finansbyrå and your local consumer advisory service.