FAQ
Transfer Galaxy is a cash-free mobile money transfer service that enables customers to send money to their loved ones from a laptop, tablet or smartphone.
Most eligible transfers are completed in seconds, but delivery time depends on destination, payout method, verification, banking procedures, regulatory checks, and local holidays.
TransferGalaxy is the ideal way for you to send money home to your loved ones. From the comfort of your home you can enjoy the following:
- Guaranteed Security and Privacy: Our site uses DigiCert Website Security Solutions, which includes industry-leading SSL, certificate management, vulnerability assessment and malware scanning.
- Availability: You can send money from a smartphone, tablet or computer anytime, day or night.
- Payment Options: You can pay by using your credit/debit card or by direct bank payment.
- Support: Our Support Team is available Monday–Friday from 10:00–19:00 CET for European customers and from 6:00 AM–1:00 PM EST, 6:00 AM–12:00 PM CST, 6:00 AM–11:00 AM MST, and 6:00 AM–10:00 AM PST for Canadian customers.
Unfortunately TransferGalaxy does not accept cash as a means of paying for your money transfer. This is because we are an online business, making it very difficult for you to physically get the money to us.
For security reasons, it is important to know where the money is coming from before it is sent abroad. This is much more difficult when dealing with cash.
Sending money through TransferGalaxy is extremely safe. Firstly, we make sure that our website is secure. We use certified technology from DigiCert which ensures your computer or smartphone will only communicate with TransferGalaxy once the connection to our system has been authenticated.
Furthermore, all of the partner companies we use to process payments must comply with strict security and data protection standards.
Sending money using a website is also safer than carrying large amounts of cash to a money transfer agent, which many people still do.
Both you and the recipient will get notifications by SMS and e-mail when the money is sent and received.
You can check the progress of your transfer by logging into your account and clicking on “My transactions”.
TransferGalaxy currently offers money transfer to more than 50 countries. To see all of the countries we serve, go to the homepage and look at the “Send To” drop-down menu.
We are currently working hard to add even more countries to the list.
We currently support sending money from the following countries:
Austria
Belgium
Canada
Cyprus
Denmark
Estonia
Finland
France
Germany
Greece
Iceland
Ireland
Italy
Latvia
Lithuania
Malta
Netherlands
Norway
Poland
Portugal
Slovakia
Slovenia
Spain
Sweden
United Kingdom
For the latest list of supported sending countries, available international money transfer routes, and updated global remittance services, please visit the Transfer Galaxy app or website, where the information is regularly updated as we expand our network.
New customers will set the country they are sending from upon registration. For security reasons you cannot change the sending country online. If you need to change country, please contact support@transfergalaxy.com.
Transfer Galaxy offers money transfers to many countries and we are adding more all of the time. If we are not serving the country you want to send money to at this time, follow us on social media where we will post every time we add new destinations.
To check the limit for your particular transfer, simply enter how much you would like to send into the “Send To” calculator. It will tell you if you exceed the maximum.
The below does not apply to Swedish customers, as they can use eID (Mobile BankID).
In order to active your account, you are required to provide us with a high-quality photo copy of a valid ID document. Once you have registered an account and logged in, you will be asked to verify your ID. Please follow the instructions provided.
If you are having trouble, please contact support@transfergalaxy.com or call +46 10 410 29 00.
Swedish customers can use eID (Mobile BankID) and do therefore not need to share a photo copy of a valid ID document.
It is important that we are able to keep the TransferGalaxy service safe and secure for all of our customers. By asking for official identification, we are able to verify that people sending money are who they say they are. We are also required by law to carry out these checks.
After you have signed up and you have logged in, you will be asked to verify your ID. Follow the instructions on the screen in order to verify your ID and active your account.
If you need any further assistance or have queries regarding the ID verification process, please do not hesitate to contact us at support@transfergalaxy.com or call +46 10 410 29 00.
Most eligible transfers are completed in seconds, but delivery time depends on destination, payout method, verification, banking procedures, regulatory checks, and local holidays.
You can choose to pay by either credit/debit card or by direct bank payment. TransferGalaxy accepts Visa, Mastercard and Maestro.
When paying with a credit card you may be charged a cash advance fee so please check with your card provider.
Need help? Our Support Team is here for you. Here’s when you can reach us:
European customers
Monday–Friday
10:00–19:00 CET
Canadian customers
Monday–Friday
06:00–13:00 EST
06:00–12:00 CST
06:00–11:00 MST
06:00–10:00 PST
You can also reach our Support Team by emailing support@transfergalaxy.com.